How to Contact the Home Office

If you need to contact the Home Office, whether it’s for immigration, visas, citizenship, or asylum support, it’s essential to have the correct contact information. In this article, we have provided all the relevant email addresses and phone numbers for various enquiries related to the Home Office and UK Visas and Immigration (UKVI).

General Immigration Enquiries

For questions about extending your stay in the UK, visas, and general immigration enquiries, contact UK Visas and Immigration (UKVI).

Phone: 0300 790 6268 (select option 2)

Opening hours: Monday to Thursday (excluding bank holidays), 9 am to 4:45 pm; Friday (excluding bank holidays), 9 am to 4:30 pm

Citizenship and Nationality Enquiries

For questions about British citizenship, including the Life in the UK Test, contact the Citizenship and Nationality Enquiries team.

Email: nationalityenquiries@homeoffice.gov.uk

Phone: 0300 790 6268 (select option 2)

Opening hours: Monday to Thursday, 9 am to 4:45 pm; Friday, 9 am to 4:30 pm

For help with applying to the EU Settlement Scheme, Frontier Worker permit, or Service Provider from Switzerland visa, as well as technical problems with the ‘EU Exit: ID Document Check’ app or online immigration accounts, contact the Resolution Centre.

General Public

Phone: 0300 123 7379

Opening hours: Monday to Friday (excluding bank holidays), 8 am to 8:30 pm; Saturday and Sunday, 9:30 am to 4:30 pm

Organisations Helping Others Apply

Phone: 0300 790 0566

Opening hours: Monday to Friday (excluding bank holidays), 8 am to 8:30 pm; Saturday and Sunday, 9:30 am to 4:30 pm

Technical Support

If you need technical support with your application:

Email: ApplyOnlineE-Support@homeoffice.gov.uk

Include: Your name, what you are applying for (e.g., Student visa), a description of the problem, and screenshots if possible.

Response time: Usually within one working day.

Asylum Support Enquiries

For enquiries about asylum support, including applying for asylum support, weekly cash support, emergency cash payments, and accommodation, contact Migrant Help UK. Note that Migrant Help UK is a charity helpline and cannot make decisions on asylum applications.

Phone: 0808 801 0503

Opening hours: Monday to Friday, 8 am to 8 pm (24-hour service for emergencies)

Language-Specific Enquiries

If you need to contact UKVI in a language other than English, staff are available in several languages. Here are the details:

Arabic